01 Acceptance of Terms
By accessing or using Onboarding0 (the “Service”), you (“Customer,” “User,” or “you”) agree to be bound by these Terms and Conditions (“Terms”). If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you may not use the Service.
02 Description of Service
Onboarding0 is a SaaS platform that helps organizations onboard new team members through AI-powered personalization and knowledge indexing. Core features include:
- Automated, AI-generated onboarding plans tailored to each new hire's background, skills, and learning preferences
- Indexing and search of your organization's internal content and knowledge base using a proprietary document indexing engine
- An AI chatbot to answer new team members' questions during the onboarding process
- Progress tracking and reporting for administrators
- Email-based invitations and communications to new team members
- Pre-built integrations with GitHub, Atlassian Jira, Atlassian Confluence, and Notion
- Planned future integrations with CRMs (e.g., Salesforce), messaging platforms (e.g., Slack), and document management systems (e.g., Google Drive, Box)
03 Account Registration & Security
3.1 Account Creation
To use the Service, the primary administrator must register by providing a valid email address, password, and company information. You agree to provide accurate, current, and complete information and to keep this information up to date.
3.2 Billing and Payment
Payment processing is handled via Stripe. By providing a credit card, you authorize us to charge the applicable fees for your selected billing plan. All payment information is transmitted and stored securely by our payment processor and is not stored on our servers in unencrypted form.
3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at legal@onboarding0.ai of any unauthorized access or suspected security breach.
04 Billing Plans & Payments
The Service is offered under tiered subscription plans. By selecting a plan, you agree to pay the applicable fees as described on our pricing page. Fees are non-refundable except as expressly provided in these Terms or required by applicable law. We reserve the right to modify pricing upon reasonable advance notice.
05 Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation
- Upload, transmit, or index unlawful, harmful, or infringing content
- Attempt to gain unauthorized access to other accounts or systems
- Interfere with or disrupt the integrity or performance of the Service
- Reverse engineer, decompile, or attempt to extract source code of the Service or its proprietary indexing technology
- Use the Service to build a competing product or service
- Transmit viruses, malware, or any other malicious code
06 Content & Data
6.1 Customer Content
You retain all rights to content, data, and documents that you or your team members upload or connect to the Service (“Customer Content”). By using the Service, you grant us a limited, non-exclusive license to access, process, and index Customer Content solely to provide the Service to you.
6.2 Proprietary Document Indexer
Our proprietary indexing technology processes Customer Content to enable intelligent search and onboarding personalization. We do not use Customer Content to train our AI models for any purpose other than delivering the Service to you.
6.3 Third-Party Integrations
When you connect third-party services (e.g., GitHub, Jira, Confluence, Notion, and future integrations), you authorize us to access relevant data from those services on your behalf. You are responsible for ensuring you have the right to share that data with us and that doing so complies with your agreements with those third-party providers.
07 AI-Generated Content
The Service uses artificial intelligence to generate personalized onboarding plans and chatbot responses. AI-generated content is provided for informational and organizational purposes only. We do not guarantee the accuracy, completeness, or fitness for purpose of AI-generated content. You are responsible for reviewing and validating any AI-generated materials before relying on them for employment or operational decisions.
08 Intellectual Property
The Service, including its software, algorithms, user interface, and the proprietary document indexing engine, is owned by Onboarding0, Inc. and is protected by applicable intellectual property laws. These Terms do not transfer any ownership rights to you. You may not copy, modify, distribute, sell, or create derivative works based on the Service without our express prior written consent.
09 Confidentiality
Each party agrees to protect the other's confidential information with at least the same degree of care used to protect its own confidential information (but no less than reasonable care), and not to disclose such information to third parties without prior written consent, except as required by applicable law or court order.
10 Warranties & Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
11 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, ONBOARDING0, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
12 Indemnification
You agree to indemnify, defend, and hold harmless Onboarding0, Inc., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
13 Term & Termination
These Terms remain in effect while you use the Service. Either party may terminate the agreement upon written notice if the other party materially breaches these Terms and fails to cure within 30 days of written notice. Upon termination, your access to the Service will cease. We will make Customer Content available for export for 30 days following termination, after which it may be permanently deleted from our systems.
14 Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before the changes take effect. Continued use of the Service after the effective date of updated Terms constitutes your acceptance of the revised Terms.
15 Governing Law & Dispute Resolution
These Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved by binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.